Helpdesk & Outsourcing Solutions / Enterprise/Employee IT Heldesk Support

Your Business, Your Helpdesk, Your Name. Our Expertise.

	Overview Technology Product Support SupporTrax™ Service Request Management System Experts & Partners White Paper

Customized technology support services. Expert delivery. Invisibly blending into your enterprise--stopping the downtime virtually before it starts.

At Seneca, we help you keep your technology running. We eliminate wasted time and diverted energy, so that you can focus on meeting your objectives. Whether your helpdesk requires total outsourcing or just supplemental assistance, Seneca is there before, during, and after standard business hours--so your employees can get the quality support they need.

Our people are the best, and our service is unparalleled. Our team joins seamlessly with yours. The result: a helpdesk that looks like you, sounds like you, and reacts the way you want it to. Every time.

Think of us as one-stop shopping for all the technology support you need.

ENTERPRISE SUPPORT CENTER

	Range & Scope of Services Initial Point of Contact and Management for All Support Requests Rapid-response Priority Technical Support Multi-mode Support (E-mail, Phone, Chat, Web) Calls Routed to Internal and Third Party Support Resources Personalized 800 # Access - Calls Answered in Your Organization's Name 24/7/365 Support Bundled Web-based Client Support System, KnowledgeBase and Customizable Reporting Dedicated Program Management Systematic Quality Assurance Process Secured LAN/WAN Integration

Solutions. Right Now.
Our helpdesk professionals answer your calls immediately and get your problems resolved equally as fast. We can handle it.

Our people are continually trained to handle unexpected glitches, system crashes, and technical crises. Seneca provides unlimited, rapid-response support capability for over 400 off-the-shelf Windows and Macintosh applications, as well as non-standard and proprietary software.

As an independent technology support provider, we are totally focused on your needs:

• Keeping your employees productive--and happy
• Facilitating knowledge flow throughout the organization
• Enabling greater efficiency wherever possible

Now there is a single source provider that keeps you on track, moving steadily toward your goals. Let our helpdesk professionals become your technology support experts.

SUPPLEMENTAL HELPDESK

Our professionals answer customer calls immediately--and get a senior-level consultant on the phone equally as fast. Your customers won't waste time on hold, or working their way through unnecessary layers to get expert attention. At Seneca, we believe every call is urgent, and every minute, critical.

Your Way. Every Time.
At Seneca, we focus on you. We take the time to carefully assess your unique requirements, your environment, even your organizational culture.

Our process is comprehensive and time-tested. We bring your internal management and technology leadership teams together with ours. Together, we define and identify architectures and processes, then implement the systems and applications that deliver the best solution to your requirements.

The Seneca team of IT support professionals maintain their expertise through a continuing training and testing process. We deliver superior service so that you can enjoy outstanding productivity.

If you want to focus on your business--save time and money--and keep your employees happy and productive, then contact us now. Your helpdesk is waiting.

Digital Solutions
Let's face it: more and more, it's a digital world. Make it work for you with our web-based support solution that streamlines helpdesk support and enables employees to get the assistance they need via a support portal, chat, instant messaging, e-mail, and phone.

Use Seneca to support your helpdesk services, or expand the scope to all the areas where your internal and external customers require support. We can customize our solution to work with your customer service center, eMarketing campaign, intranet, extranet, and project collaboration portals.

For a better bottom line return on your technology, products and customer support, contact Seneca today.