Position:
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Customer Service Representative Advanced
Federal Operations
National Capital Region
Full Time
Various
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Job Description
Under general direction, implements and supports local area network (LAN) and campus area network (CAN) hardware and software. Analyzes customer workflow and procedures to recommend operational support tools and technologies to satisfy customer needs. Ensures workstations/server data integrity by evaluating, implementing and managing appropriate software/hardware solutions. Acts as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems. Analyzes performance problems and recommends solutions to enhance functionality, reliability and/or usability. Participates on project teams in the implementation of new/upgraded designs. Implements operational support standards and procedures relating to change management, performance management, and security. Recommends changes and improvements to existing standards. Ensures data/media recoverability by implementing a schedule of system backups, and database archive operations. Develops site administration documentation. Provides user orientation on hardware, software and network operations. Keeps abreast of emerging operational support technologies and industry trends.
Qualifications
- Active security clearance or the ability to obtain a security clearance is required.
- Must be a United States citizen.
- Minimum 5 years experience, of which at least 3 years must be specialized.
- An Associate's degree in Computer Science, Information Systems, Engineering, Business or other related disciplines.
- Experience working on helpdesks in a multi-server environment
- Comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards.
- Some experience with Novell or UNIX may be required.
- With a Bachelor's degree (in a field described above): 4 years general experience of which at least 2 years specialized experience is required.
- With 8 years general experience of which at least 6 years specialized experience, a degree is not required.
Additional Skill Sets Required
- Excellent written and oral communications skills
- Ability to work in a fast-paced, team environment
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