COMPANY OVERVIEW
For over 15 years, Seneca has been a leading provider of outsourced customer care, technical support, helpdesk and business process management (BPM) solutions for government and corporate clients, with specific applications for the food and security industries. Our client list includes government and state agencies, systems integrators, colleges and universities, software providers, restaurant chains, group purchasing organizations (GPOs) and nonprofits. Headquartered in the Washington, DC metropolitan area, Seneca's comprehensive solutions are used by more than 20,000 people and successfully process and resolve more than one million requests and transactions yearly.
In 2006, Seneca added a new suite of program modules specifically tailored to the food industry and today provide operations and quality assurance (QA) support programs for manufacturers, restaurants, foodservice companies and lodging/hospitality chains.
PROVEN EXPERIENCE
By outsourcing the automation of everyday tasks, Seneca enables our clients to focus on what's really important — their core business. Organizations utilizing our programs gain more operational efficiencies and reduce costs time over time. All customized programs we develop are based on industry best practices derived from lessons learned over years of hands-on experience and the cumulative knowledge of our own subject matter experts (SMEs).
UNPARALLELED SERVICE
Seneca's reputation is second to none when it comes to developing and implementing first-rate, cost-effective custom programs. That's because our people are at the top of their field in experience, certification and expertise. Backed by Seneca's easy-to-use software, our trained staff is responsive and knowledgeable, going out of their way to meet each client or customer need, no matter how quickly they may change. Seneca professionals take ownership of each transaction, anticipating problems before they arise. They take pride in continually looking for ways to improve service and reduce your costs.
A SINGLE SOURCE
Your Seneca solution may include a combination of professional services, customized software, and round-the-clock call center support-completely customized to fit your individual business needs. We can also seamlessly integrate our programs with your existing business processes and/or IT infrastructure.
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