JOHN F. THORNELL, Ph.D., Principal Consultant
John Thornell has over 30 years of project resource management, executive leadership and marketing experience. During his career in the Marine Corps., Dr. Thornell received numerous commendations and decorations including the award for Outstanding Marine Aviator in 1988. Since retiring as a colonel, Dr. Thornell has provided guidance to Fortune 1000 companies on the development and deployment of IT solutions, delivering a career project total in excess of $1 billion. Dr. Thornell has a bachelor's degree from the University of Hartford, master's degrees from the U.S. Naval War College and Salve Regina University and a doctorate from Columbus University.
DON GRIM, Senior Quality Assurance Consultant
Don Grim has more than 35 years of experience in quality assurance/food safety for the food and beverage manufacturing and lodging/hospitality industries. Prior to joining Seneca, Mr. Grim was vice president of quality assurance for Marriott International and Avendra, a procurement services company. He has also held senior executive positions with Delmonte Frozen Foods and Hanover brands. Mr. Grim has a bachelor's degree from Moravian College and a master's degree from East Stroudsburg University. He is also an active member of the Society for Microbiology, the American Public Health Association, the Institute for Food Technologists, and the National Environmental Health Association.
JEFF MULLIKEN, Senior Consultant
Jeff Mulliken has more than 30 years of experience in hospitality operations and program development for purchasing and distribution services. Prior to joining Seneca, Mr. Mulliken was Vice President of Purchasing for Hyatt Hotels. He also held senior positions with Avendra and Marriott International. Mr. Mulliken has extensive experience in restaurant operations, having managed multi-unit chains and held corporate staff positions during high periods of growth and expansion.
ALAN D. PARKER, Senior Consultant, North America
Alan Parker has more than 25 years of experience as a microbiologist, consultant, educator and business executive. He has special expertise in quantitative risk analysis and HACCP (hazard analysis critical control program) development, and is a certified food safety trainer and a processing authority recognized by both the Food and Drug Administration (FDA) and the U.S. Department of Agrigulture (USDA). His work on the validation of biocidal processes, both chemical and physical, has been one of the main focal points of his professional career. For many years, he owned and managed an independent food testing laboratory, providing analysis and consulting services to all segments of the food and beverage industry. He holds a Bachelor of Science degree from the University of Maryland, with graduate studies at Johns Hopkins University in public health administration.
RIGHTANSWERS
RightAnswers provides the internal IT Helpdesk with Self-Service and Support Analyst software applications, content and services designed to reduce calls to the Helpdesk while increasing the level of service to end-users. The RightAnswers Knowledge-Pak® library, consisting of over 125,000 solutions covering 200 software titles, combined with the company's Custom Content services form a Knowledge Base that is the foundation for the Knowledge-driven solutions that improve Self-Service and Helpdesk effectiveness. RightAnswers also maintains an extensive partner channel with service desk software providers and outsourcers, including BMC/Remedy, HP/Peregrine, Computer Associates, RightNow, Numara Software, and FrontRange. For more information, please visit www.rightanswers.com.
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